Error codes knowledge base

This document identifies types of errors. Each error code has common error type and also this codes are different depends on issue.

Error code

Error detail

Error description

COMMON

1000

Undefined exception

There is undefined and unpredictable exception. If it’s happened, please, make a screenshot of the error and contact support team to clarify and solve the issue.

1001

Record not found

Record with respective request parameter is not found in database. Please check your request, compare with documentation and send again

1002

XSLT translation error. {0}

XSLT translation error. It happens when we cannot transform XML document using XSLT template and get an envelope xml structure. Please pay attention to the error details and a row.

1003

Bad image data

An image in the request couldn’t be processed, use another format and/or properties of an image

1004

Empty value for required field

You’ve sent an empty value for a required field. Please check your request parameters and send again

1005

Too many requests

You’ve sent to many requests for particular endpoint and user. Please try again in 10 minutes

1006

Validation failed. {0}

You are going to get this error, if any validation rules of the fields failed. Please see the details of the error to find particular field and failed validation rule

1007

Document has been modified

Document has already been modified. Please request updated document and then change it

1008

Invalid XML. {0}

XML structure is not valid, read error description to clarify details

1009

Verification code is absent

Verification code in the request is missing. Please check request data, check documentation and resend

1010

Try again later. Files are generating at the moment

Files are generating at the moment. To generate files one more time please wait until this process if over and then try again

1011

Unexpected content-type: {0}

Content-type of the uploaded document is incorrect or is not allowed. Allowed types are: CSV, XLS

1012

Cannot calculate file hash

Application cannot calculate hash of the file you sent

1013

Field ‘{0}’ must be not less than {1} chars long

Entered quantity of symbols is less than minimal chars length allowed

1014

Field ‘{0}’ must be less than {1} chars long

Entered quantity of symbols is bigger than allowed maximum chars length

1015

Field ‘{0}’ must be from {1} to {2} chars long

Entered quantity of symbols should be within the interval

1016

Unsupported locale: {0}

Locale is not supported by the system

1017

{0}

Password validation occurred. Password should be more complex and contains Latin symbols in lower and upper cases and special symbols

1018

Wrong timezone: {0}

Timezone is not supported by the system

1019

File is not ready for download

File you requested is not ready for download yet. Please wait a minute and try again

1020

Not valid filename: {0}

Filename is not valid

1021

File upload error: {0}

File cannot be uploaded. Please pay attention to the explanation in the error message

1022

Request header ‘{0}’ required

Request header is required in this request. Please check your request, compare with documentation and send again

1023

Request query parameter ‘{0}’ required

Request parameter is required. Please check your request, compare with documentation and send again

1024

Request body parameter ‘{0}’ required

Request body is required in this request. Please check your request, compare with documentation and send again

1025

Request path parameter ‘{0}’ required

Request path parameter is required in this request. Please check your request, compare with documentation and send again

1026

Authentication error

Some authentication error, please check logs

1027

Authentication token has been expired or revoked

Authentication token has been expired or revoked. To solve the issue authorize once again

1028

Standard Spring MVC exceptions: {0}

One of the standard server exceptions has occurred. Please see error message and check the request data for mistakes

1029

File ‘{0}’ exceeded max size: {1} > {2}

File size is bigger than the limit for upload. Please pay attention to max size on the error code and try to upload a file with proper size.

1030

File type mismatch for image ‘{0}’

Image file type is not correspond to allowed file types. Allowed file types: png, jpg, jpeg.

1031

Image ‘{0}’ exceeded max size: {1}x{2}

Image size is bigger than the limit for upload. Please pay attention to max size on the error code and try to upload file with proper size.

1032

Attachment {0} not found

Attachment with entered UUID was not found. Please check UUID

1033

Attachment ‘{0}’ is not in {1} format

Attachment cannot be uploaded because of the wrong file format. Please use one of the allowed formats from the list

1034

Image source ‘{0}’ is wrong

Image tag supports only ‘data:’ and ‘image-uuid:’ prefixes for source attribute

1035

Hash attribute has to be specified for ‘{0}’

Hash attribute is required to sign the document

1036

Image hashes do not match for ‘{0}’

Check that hashes are correct for the image

1037

Password cannot be reused

Do not use previously used passwords

1038

Please accept Terms and Conditions and Privacy Policy

Please read and accept Terms and Conditions and Privacy Policy.

1039

Image {0} was uploaded by another mailbox {1}

This image cannot be used in this mailbox

1040

There must be 2 dates specified for a range

Range field value is incorrect. Acceptable range format is date/date, and date must be ISO-8601

1041

Requested range out of bounds

Requested range out of bounds

1042

Comment thread {0} is not found

Comment thread with entered UUID was not found. Please check correctness of the entered data

1043

Access to comment thread {0} is not allowed

Access to the comment thread with entered UUID is forbidden. Please check correctness of the entered data

1044

Message with ID {0} in comment thread {1} was not found

No such message in the comment thread. Please check correctness of the entered data

1045

Main thread for document already exists

Please specify XPath and create a new thread

1046

Thread {0} is already resolved or deleted and cannot be changed

There is no possibility to update the thread

1047

Attachment ‘{0}’ exceeded max name length: {1}

Attachment file name length is bigger than the limit. Please pay attention to max length on the error code and try to upload file with less length

1048

Password expired

Please renew the password

1049

To protect your account from hacking, we temporarily blocked the possibility of authorization. Wait {0} minute(s) or click “Forgot password?”

Please wait a few minutes and try again

1050

Only one session is allowed. Please log out from another one

Additional session is blocked

1051

IP address is blocked

Please contact the platform/account administrator

1052

Wrong IP or IP-range format for [{0}]

Please fix IP format

1053

Sub-service is unavailable: {0}

There is an infrastructure problem. Please try later

1054

Sub-service error with message: {0}

There is an error on sub-service side

1055

Payload is too large

Please decrease the size of the file/request

1056

Email is expected for SSO authorization

Please change username to email in your Identity Provider

1057

Unsupported access level: {0}

Access level is not supported in this context

1058

Shared category can only belong to shared category

Shared category can only belong to shared category

1059

‘uuids’ or ‘searchParams’ have to be specified separately

Please send ‘uuids’ or ‘searchParams’

1060

Image ‘{0}’ is smaller than minimum size: {1}x{2}

Image size is smaller than limit for upload. Please pay attention to min size on the error code and try to upload file with larger size.

1061

The email address or password is incorrect. Try again or click “Forgot password?” to reset it.

Entered email or password is invalid

1062

The email address or password is incorrect. You have 1 attempt left. To avoid temporary blocking, click “Forgot password?”

Entered email or password is invalid

1063

{0}

Request is rejected by the system

1064

Please log in using SSO

Corporate user cannot register or log in using a password

1065

Wrong code format

Please send a proper code from email

1066

Field {0} cannot be empty

Please set the field value

1068

Unsupported format {0}

This format cannot be processed

1069

Shared mailboxes must be specified for access level = shared

Check shared mailboxes are filled

USER/PROFILE

10001

User {0} not found

User with requested UUID was not found

10002

User {0} deleted

User has been deleted and couldn’t be used

10003

Proof message is not valid

Entered proof message is not valid. A proof message should be the user’s email in upper case (f.e.: “EMAIL@EXAMPLE.COM”)

10004

Email already in use: {0}

User with particular email has already been registered

10005

User already activated

User has already been activated. To use the system you have to be authorized

10006

Invitation is for another user

Opened content doesn’t belong to your particular user, log in with other credentials to be able to see the content

10007

User notification {0} is not found

There are no notifications for particular user

10008

Email validation code not found or expired

Email validation code was not found or expired. Check correctness of entered code or resend with a new one.

10009

Invitation code not found or expired

Invitation code was not found or expired. Check correctness of the entered code or ask to resend a new one.

10010

Your invitation link has been expired, please register now

Invitation code has been expired. Try to register and confirm your email the usual way

10011

Invitation not found or expired

Invitation for particular user does not exist or expired

10012

Invitation email is empty

It’s impossible to create invitation, email field is required

10013

No account provided for update

Account option is missed in the request. Please check your request, compare with documentation and send again

10014

No permissions provided for update

Permissions list is missing in the request. Please check your request, compare with documentation and send again

10015

Wrong role ‘{0}’ is used

Role is incorrect for particular request, please check that entered role UUID exists

10017

Color ‘{0}’ has wrong format

Color in the request in wrong format. Please use color format #FFFFFF

10018

User is already blocked

User has already been blocked

10019

Bad ISO date: {0}

Format date is incorrect, please use ISO-8601 date formats

10020

Already invited

This user has already been invited to this entity

10021

Corporate user cannot delete himself

Only admin of account can delete corporate user

10022

Corporate user cannot create new account

Corporate user is already assigned to an account and this cannot be changed

10023

User {0} is not corporate

Current action can be applied only on a corporate user

10024

User ‘{0}’ already has access to account/mailbox

This user already has the access to these entities

10025

Wrong password

Old password is wrong. Please check correctness of entered password

10026

User is inactive

User has not confirmed his email yet

10027

User {0} is corporate

Current action can be applied only on non-corporate user

10028

ITN code has to be specified for company account

Please add missing property to the request

10029

Incorrect phone number

Phone number should be in international format

10030

This endpoint can only be executed for user with expired password

Active user should use another endpoint, please check documentation

10031

User already exists

Email already registered in the system

10032

User is blocked

Ask your system administrator to unblock

10033

Verification record expired

Please repeat operation

ACCOUNT

20001

Account {0} not found

An account with entered UUID is not found. Please check request data

20002

Account {0} deleted

Account with entered UUID has been deleted.

20004

Only one mailbox allowed

This request allows only one mailbox

20005

Role has no account

Account UUID parameter is required in a request. Please enter valid account UUID to create role

20006

Role {0} not found

Role with entered UUID is not found. Please check request data

20007

Role with such name already exists

Role with particular name is exist. Please enter new name or remove the existing role

20008

No role permissions data found

Role permissions data is required in this request. Please check request data, compare it with documentation and send again

20009

No role type found

Role type is incorrect in the request. Supported role types: Account, Mailbox and System. Please check request data, compare it with documentation and send again

20010

Unsupported permission set

Permissions in the request are not correct. Please check request data, compare it with documentation and send again

20011

Parent category should not have access level higher than subordinated

Parent category should not have access level higher than subordinated

20012

Account ‘{0}’ has no other owners

Account with entered UUID does not have other owners. Add at least one more owner ot Account and repeat the action

20013

Account domain name not found

Account domain name is empty in the create domain request body

20014

Account domain name size exceeded maximum size 256

Account domain name exceeded max allowed size (256 characters) in the create domain request body

20015

Cannot resolve domain ‘{0}’

Domain cannot be resolved to IP. Looks like it doesn’t exist

20016

Cannot use domain ‘{0}’

Domain already verified and used by another account or already added to current account

20017

Domain ‘{0}’ not found

Domain not found in database by domainUuid

20018

Unknown domain verification method

Domain verification method was not found in request body during domain verify request

20019

Domain already verified

Domain already verified and verification info cannot be changed

20020

Only INACTIVE domains can be activated

Cannot activate unverified or already activated domain

20021

Only ACTIVE domains can be deactivated

Cannot deactivate unverified or already deactivated domain

20022

Domain verification expired

Domain verification expired. Please use verify method to renew verification

20023

Domain verify info not found

Domain verify info was not found during domain confirmation or domain check

20024

Domain ‘{0}’ already verified by another account

Domain has pass verification, but it was already added and verified by another account.

20025

Domain and account do not match

You’re trying to access domain, which is not belongs to current account

20026

The user policy for the account should be stricter than the global one.

Please check the user global policies /api/v1/settings

20027

Domain ‘{0}’ has to be verified and active

Domain is not active during corporate user creation

20028

Invitation permission conflict

User has already had access to the entity and cannot be invited anymore to this entity

20029

Invitations roles or permissions are empty

Roles or permissions are missing in the request. Please check your request, compare with documentation and send again

20030

Account ‘{0}’ has no verified domains

Account has no verified domains

20031

Error during XLSX generation

Excel file generation error

20032

Users not found

Corporate import Excel file has no sheet with users

20033

Duplicated user {0}

Duplicated user email in corporate users import file

20034

Wrong account UUID {0} on account users sheet

Wrong account UUID found on account users sheet

20035

Cell A1 not found on account users sheet

Cell A1 not found on account users sheet

20036

Mailbox {0} not belongs to account or not exists

Mailbox not belongs to account or not exists

20037

Duplicated mailbox {0} sheet found

Found more than one sheet with same mailbox UUID, while it must be just one

20038

Cell A1 not found on mailbox users sheet

Cell A1 not found on mailbox users sheet

20039

Undefined user {0} found

Found user email which is not listed on user’s sheet

20040

Listed roles error for user {0}

Listed role(s) not exists or belongs to another account

20041

Listed permissions error for user {0}

Listed permission(s) not exists

20042

Cannot open file as a spreadsheet

Uploaded file isn’t a valid Excel format

20043

Role {0} cannot be deleted because it is assigned to users or invitations

Role is in use and assigned to users or invitations

20044

Total number of chars cannot be greater than the maximum length set

Please update password policy with correct values

20045

User does not belong to the account

Listed user(s) belongs to another account

20046

SSO Identity Provider ‘{0}’ not found

SSO Identity Provider is absent in database

20047

Metadata URL or XML have to be specified separately

Please enter only URL or XML

20048

Metadata loading/parsing error

Metadata cannot be loaded or parsed without an error. Please check URL or XML

20049

IdP and account do not match

You’re trying to access IdP, which is not belongs to current account

20050

Domain does not exist or is not active

Please activate domain

20051

SSO Identity Provider not found for domain ‘{0}’

SSO Identity Provider not found for the domain. Please set an IdP

20052

SSO Identity Provider ‘{0}’ is in use for domain and cannot be deleted

Please un-assign IdP. SSO Identity Provider is in use for the domain and cannot be deleted

20053

SSO Identity Provider ‘{0}’ has to be unique in the system

Please check metadata. SSO Identity Provider has to be unique in the system

20054

Street name must be between 1 and 200 chars long

Street name should be between 1 and 200 chars long

20055

City name must be between 1 and 200 chars long

City name should be between 1 and 200 chars long

20056

Region name must be between 1 and 200 chars long

Region name should be between 1 and 200 chars long

20057

Country name must be between 1 and 100 chars long

Country name should be between 1 and 100 chars long

20058

Zip code must be between 1 and 10 chars long

Zip code should be between 1 and 10 chars long

20059

Formatted address must be between 1 and 300 chars long

Formatted address should be between 1 and 300 chars long

20060

Account billing address not found

Account billing address not found, please create new one

MAILBOX

30001

Mailbox {0} not found

Entered mailbox could not be found in the system

30002

Mailbox {0} deleted

Mailbox has been deleted. Please use active mailbox.

30003

Mailbox name cannot be empty

Mailbox name should not be empty. It should contain at least 1 symbol

30004

Mailbox name length exceeded maximum size

Mailbox name length couldn’t be more than 256 symbols

30005

Mailbox alias cannot be empty

Mailbox alias name should not be empty. It should contain at least 3 symbols

30006

Mailbox alias length exceeded maximum size

Mailbox alias name length couldn’t be more than 256 symbols

30007

Alias not found or attached to another mailbox

Alias you have tried to delete was not found or attached to another mailbox

30008

Category {0} not found

Category with UUID you entered doesn’t exist or was not found

30010

Category {0} not found

Category with UUID you entered doesn’t exist or was not found

30011

Invalid parentId value

ID of parent category is not valid

30012

Alias already exists

Alias with entered name is exist

30013

Empty category ID

Category ID is empty in request. Please enter required parameter

30014

Cannot change category access to official

It’s impossible to change category access to official. Official categories may be created only by the system user.

30015

Category already exists

Category with entered UUID exists

30016

Mailbox {0} doesn’t belong to the account

Mailbox does not belong to this account. Please check your request and ensure that a mailbox you want to invite belongs to the account

30017

Mailbox {0} has no other owners

Mailbox does not have another owner and cannot be left

30018

Sender mailbox not found

Mailbox UUID of Sender was not found, please check correctness of request

30019

Mailbox UUID is empty

Mailbox UUID should not be empty

30020

Mailbox UUID is invalid or empty

Mailbox UUID is invalid or empty. Please send valid request with valid Mailbox UUID

30021

Email is forbidden for alias name

Please do not use emails as an alias name to avoid misunderstandings

TEMPLATE

40001

Document {0} not found

Document with entered UUID was not found. Please check correctness of the entered UUID

40002

Template {0} is archived

Template with entered UUID is archived. You cannot use archived templates.

40003

Template {0} not found

Template with entered UUID was not found. Please check correctness of the entered UUID

40004

Template Data {0} not found

Template data is not found in storage. Please check your request, compare with documentation and send again

40005

Template Data not found for template {0}

Template data is not found in storage. Please check your request, compare with documentation and send again

40006

Template must have access level equal or wider than category access level

Template access level has to be equal or bigger than category access level

40009

Must have other roles except the sender

Template has to have at least one another role except sender

40010

Must be only 1 sender

Template should contain only one role with type Sender

40011

First role must be Sender

First role in the template flow should be sender

40012

Must be at least 2 roles

Template has to have at least 2 roles, first required to be dedicated for Sender and another one for Recipient or Signer

40013

Role ‘{0}’ has no fields assigned

Role in the template doesn’t have assigned fields. Please add fields with assigned to this role or make this role a Copy

40014

Notification must be earlier than expiration

If an envelope expires in 3 days, we can’t notify on a 5th day. Please set expire.notifyIn < expire.after

40015

Signer roles without signature: {0}

Signer role does not have signature field related to him in the template. Please add one or remove Signer role

40016

Following fields assigned on non-existing roles: {0}

The fields assigned to non-existing roles. Please re-assign fields to existing roles or remove fields

40017

Following roles has no fields assigned: {0}

Role with particular ID doesn’t have assigned fields in the documents. Please add fields, remove roles or make this role a Copy

40018

Template validation error in document ‘{0}’ lookup ‘{1}’. Related field ‘{2}’ not found in document fields

Lookup field doesn’t have related dictionary field in the document. Please add dictionary field to the document or remove lookup field

40019

Template validation error in document ‘{0}’ lookup ‘{1}’. Related field cannot be used as lookup source

Lookup field doesn’t have related source in the dictionary. Please check availability of the dictionary/dictionary record or remove lookup field

40020

Duplicated document ids: {0}

Document IDs are duplicated in the template. Document IDs should be unique inside template

40021

Duplicated document names: {0}

Document name are duplicated within the template. Document names must be unique within the template

40022

Field ‘{0}’ has min value > max value

Entered values of the min value is bigger than max value. It’s impossible to set these parameters for field.

40023

Field ‘{0}’ has precision value larger than allowed {1}

Entered precision value for the field is bigger than allowed for particular type of the field

40025

Template {0} already deleted

Template has been deleted and cannot be used to envelope creation

40026

Empty template data

Template data parameter is empty. Please use valid structure of the request

40029

At least one non-optional field required in a table ‘{0}’

At least one table field has to have non-optional and also this field must be assigned to the table owner

40030

Dynamic table head not found. Table name: {0}

Table structure is not correct. Table should contain head.

40031

Dynamic table head row not found. Table name: {0}

Table structure is not correct. Table should contain only one head row.

40032

Dynamic table head row columns not found. Table name: {0}

Table structure is not correct. Table should contain columns in the structure.

40033

Dynamic table inside another table is forbidden. Parent table name: {0}

It’s impossible to have dynamic table inside other dynamic table

40034

Dynamic table body not found. Table name: {0}

Table structure is not correct. Table should contain body.

40035

Wrong style attribute: {0}

Table attribute is forbidden. Allowed attributes for table: margin

40036

Field ‘{0}’ assigned to wrong role

Field assigned to a role which cannot fill data. Restricted roles are Signer and Copy

40037

Template validation error in document ‘{0}’ field has incorrect name: ‘{1}’

Fields in the template shouldn’t contain spaces or special symbols. Please use names such as name, name1, name_1

40038

No rows found

Table should contain at least 1 row

40039

Signature assigned to not Signer role {0}

Signature field is assigned to the role which is different from Signer, please reassign the field or remove it

40040

Duplicated signature name in document {0}

Names of the signature fields are duplicated. A document must have unique names of the fields

40041

Missed document info section, document id: {0}

Structure of the template data isn’t correct. Please add info sections to the document structure

40042

Too much signatures per role {0}

Signature role can has one signature field per one document.

40043

Too many fields in document

External document can contain only one attachment field

40044

Unexpected field type ‘{0}’

Type of the entered field is not supported. Supported types of fields: text, number, money, datetime, select-dictionary, yesno, attachment

40045

Unexpected document body content: {0}

Only one type of field “attachment” is allowed for external document

40046

Dynamic table name not found

Name of the dynamic table is missed

40047

Dynamic table roleId not found

Table field doesn’t have assigned role

40048

Template has no signatures

Documents inside template doesn’t have signatures field, but has a Signer role. Please add signatures fields or remove the Signer role and try again

40049

Signature by role UUID was not found

Signature field doesn’t have role with respective role UUID. Please add a Signer role or remove a signature field and try again

40050

Cannot change template access to official

Template access level couldn’t be changed to the official access level. Only system user can change access level to the official

40051

Template {0} mismatch version {1}

Template UUID and template version mismatch. Please check correctness of the template version and template content

40052

Template role {0} not found

Template has no role with this UUID

40053

Template’s signature ‘{0}’ must have both ITN fields filled

Please fill both itnDocumentId and itnFieldName or none of them

40054

ITN field ‘{0}’ was not found for signature ‘{1}’

Check that document has proper ITN field assigned for signature

40055

ITN field ‘{0}’ has wrong type or place in document

Check that ITN field is one of (text field, lookup, select-dictionary), not optional, and not in the table

40056

No access to template {0}

Template has no role with UUID

40057

Parent of duplicate field {0} was not found

Duplicate field does not have a parent field in the template

40058

‘relatedTo’ property cannot be empty for Duplicate field

Fill property with proper value

40059

Unsupportable type {0} of parent field for Duplicate {1}

This kind of type is not allowed for Duplicate parent field

40060

Missing role order

A role has no order set while template flow set to manual ordering

40061

All roles have same order

All roles with same order in template flow

40062

Role {0} should be ordered after {1}

Wrong template flow role order set

40065

Duplicated field name: {0}

Duplicated field name

40066

Category or one of subcategories is not empty

There is active template in the category or one of its subcategories

40067

Cannot move to this category

It’s impossible to move a category inside the category you’re about to delete

40069

Template has roles with same ID: {0}

Template syntax error. Please check roles IDs and make them unique

40070

Cannot share template to yourself

Creator’s mailbox should not be in sharedTo list

40071

Only shared categories can be assigned to shared template

Only shared categories can be assigned to shared template

40072

Field ‘{0}’ cannot be searchable

Supported types of fields that can be searchable: text, number, money, datetime, select-dictionary, duplicate, lookup

40073

Field ‘{0}’ from the formula ‘{1}’ was not found

Please check all fields in the formula

40074

Wrong formula with name ‘{0}’. Check supported operations

Please check the formula

40075

Recursion found in formulas

Please check the formulas

40076

Stamp is not supported

Please do not use stamps

ENVELOPE

50001

Envelope field is empty

Required field on envelope is empty. To solve this issue please fill field with a valid content

50002

Value of ‘{0}’ should be greater than {1}

Entered value in the field is less than minimal value. Please enter valid value

50003

Value of ‘{0}’ should be less than {1}

Entered value in the field is bigger than maximum value. Please enter valid value

50004

Expected value with precision = {0} for field ‘{1}’

Precision of the entered value should be higher than minimal precision. Please pay attention to the settings of the field

50005

Empty signatures list

Signatures list is empty on the envelope. Please add signatures block before send request

50006

Unexpected value ‘{0}’ for field ‘{1}’. Allowed: {2},{3}.

Entered value does not correspond to one of the allowed values. Please look at properties of the field to clarify allowed values

50007

Not all roles has mailboxUuid set properly

This error happens if some role doesn’t have valid mailbox UUID on the envelope

50008

Not all roles has ID set properly

This error happens if some role doesn’t have valid role ID on the envelope

50009

Not valid envelope subject: {0}

Subject of the envelope is empty or invalid. Subject of the envelope should not have restricted symbols: [/:”*?<>|p{C}]+

50010

There is mailbox predefined in template for role ‘{0}’ and cannot be changed

Mailbox UUID is predefined for particular role on the template and cannot be changed

50011

Envelope {0} not found

Envelope with entered UUID was not found. Please check correctness of the entered data

50012

Envelope templateUuid or templateVersion is required

Template UUID or template version UUID is required to this request

50013

Generated envelope has different templateUuid

Generated envelope has different template UUID in the envelope data or in the parameter of the request

50014

Generated envelope has different versionUuid

Generated envelope has different template version UUID in the envelope data or in the parameter of the request

50015

Invalid value ‘{0}’ of field ‘{1}’, expected ‘{2}’

Entered value does not correspond to the date format. Please enter value in date format YYYY-MM-DD

50016

Envelope document with ID ‘{0}’ was not found in template

Document in envelope has wrong ID

50017

Envelope document {0} not found in XML structure

Document was not found in XML structure of the envelope

50018

Envelope sender not found

Sender was not found in XML structure of the envelope

50019

Compiled document {0} not found in file storage

Document which has been compiled was not found in the file storage. Try to regenerate document

50020

Label {0} not found

Label with particular UUID was not found

50021

Envelope attachment field not found in document {0}

External document attachment is not found in the document. Please check your request upload document and send again

50022

Duplicated field name: {0}

Name of the fields are duplicated. Please change the name of the field, because duplicated name is forbidden

50023

Table should have at least 1 row

Table should have at least 1 row

50024

Signature {0} in document {1} is made using not a stamp key

It’s impossible to set stamp on the document without using a stamp key. To set stamp please use key with stamp option

50025

This is no active Signer role in envelope at the moment

It’s not a time to sign anything

50026

Cumulative envelope attachments size exceeded limit

Cumulative attachments size uploaded to the envelope is exceeded allowed size limit

50027

Duplicated attachment IDs: {0}

Attachment IDs are duplicated in the document. Attachment IDs should be unique

50028

Lookup source not found

Source of the lookup field was not found. Please check that dictionary or value in the dictionary still available

50029

Lookup value does not match

Value of the lookup field in request does not match to value in the dictionary. Please check your request, compare with dictionary and send again

50030

Invalid value ‘{0}’ for number value of field ‘{1}’

Invalid format of value has been entered to the number field. Number field accepts only numeric values

50031

There is no need to sign the document {0}

There is no signature required from particular mailbox, or it was not the right step of the signing process

50032

There is a validation error for signature with type ‘{0}’ and message: {1}

Please check signature data in the request

50033

No XML data for envelope

Please check envelope XML data in the request

50034

Attachment ‘{0}’ file type mismatch

Attachment file type is not correspond to allowed file types. Allowed file types: pdf, doc, docx, xls, xlsx, xml, dbf, txt, rtf, png, jpg, jpeg, zip. Allowed file types can be minimized according to field settings in template.

50035

Mailbox no longer has access to envelope

The access to the envelope has been revoked

50036

Cannot archive envelope which is not in a final status: {0}

It’s impossible to archive an envelope if it’s not in a final status, such as COMPLETED, CANCELLED or EXPIRED

50037

Bad base64 value of field ‘{0}’

Binary data is invalid, please check that file you’re trying to send properly encoded in BASE64

50038

Expected ‘{0}’ image type for field ‘{1}’

Image type format is incorrect. Please pay attention to the file format in error code and use respective file format to this field.

50039

Maximum expected image size is {0} x {1}

Image size does not fit into maximum width and height limits. Please use image with size less than maximum values.

50040

Simple electronic signature is not created

Image of the SES is not correct, please check that image has at least 15px of the painted area

50041

Attachment {0} file not found

Attachment with entered UUID was not found. Please check correctness of the entered value

50042

File {0} was not found for envelope {1}

File with entered UUID was not found in the entered envelope. Please check correctness of the entered values

50043

No envelope UUID in request

Please check envelope UUID in the request

50044

Label already exists

Label with respective name is exist. Please use existing or create new one with a different name

50045

Found role without mailboxUuid defined

One of the roles doesn’t have mailbox UUID in data of the envelope

50046

Signature data not found for signature ‘{0}’ at document ‘{1}’

Signature field does not have signature data, please check that you fill required signature field with valid data

50047

Signers do not match for signature {0}

PDF and text files are signed by different signers, please sign document by one Signer and send request again

50048

Signature data not found for source {0} in document {1}

Signature is not found in the list of signatures

50049

No active role for mailbox {0}

Mailbox UUID by which you’re trying to send request does not have active role in particular envelope. Please wait for your turn.

50050

Wrong envelope status

Envelope status is wrong for this action and cannot be processed.

50051

Attachment is already used

Attachment with entered UUID was already used in this envelope

50052

Certificate not qualified for signature {0} in document {1}

Required qualified certificate to sign data, but not qualified used

50053

Invitation envelope {0} not found

Envelope for the invitation not found, inconsistent data

50054

Accepted envelopes list is empty

List of UUID for accepting is empty

50055

Invitations for envelopes {0} not found

Some envelope requests have no invitations for this user

50056

Cannot approve invitation, envelope {0} is in final status

Envelope for invitation is in final state

50057

Role not found for invitation {0}

Envelope has no role for email

50058

Role unavailable for processing {0}

Envelope has no role for email

50059

ITN value not found for signature {0}

No ITN value found to match during signing

50060

Expected ITN does not match the signature {0} in document {1}

The document was signed with wrong signature, please check ITN

50061

Envelope scenario has no available steps

Envelope scenario has no available steps

50062

Cannot continue scenario with uncompleted envelope

Cannot continue scenario with uncompleted envelope

50063

Envelope has no scenario info

Envelope has no scenario information

50064

Parent of duplicate field {0} not found

Duplicate field does not have a parent field in the envelope

50065

Template {0} does not match envelope template {1}

Make sure the templates match

50066

Record UUID must be populated for field ‘{0}’

Please fill the ‘recordUuid’ attribute with proper value

50067

Attachment UUID has to be populated for field ‘{0}’

Please fill the ‘attachmentUuid’ attribute with proper value

50068

Label UUID or name has to be specified

Please fill the ‘label’ or ‘labelUuid’ request parameter

50069

Not enough UUIDs, at least {0} needed

Request has no enough UUIDs to merge/add into a chain

50070

No access to chain

Mailbox has no access to any envelope within this chain UUID

50071

Envelope {0} belongs to another chain

Envelope belongs to another chain

50072

Envelope added to chain by another user

Current user has no rights to remove envelope from the chain

50073

Envelopes belong to different chains

Envelopes belong to different chains

50074

Envelope belongs to automatically created chain

Envelope belongs to automatically created chain

50075

Approvers cannot participate in the envelope processing

One or more approvers are already in the main flow

50076

Approval is not allowed on envelope

User cannot approve the envelope, it may have already been done

50077

Rejection reason is required for approval

Please add comment for approval

50078

Wrong approval status

Please send proper status, send APPROVED or REJECTED

50079

Roles do not match template roles

Please check sent envelope XML for proper flow

50080

Approval {0} not found

Approval with entered UUID was not found for this envelope

50081

Cannot manage or start/cancel an approval

Current mailbox cannot manage or start/cancel an approval

50082

Approval cannot be cancelled

Approval flow is already completed and cannot be cancelled

50083

Mailbox must be unique in the approval

Please update the approval

50084

UUID of approvers have to be specified separately

Please send flowUuid or approvers

50085

Approval {0} is deleted

Approval with entered UUID is deleted and cannot be used

50086

Approver {0} is already in another approval for this envelope

Approvers cannot participate in several approval processes for one envelope

50087

Duplicate value does not match

Value of the duplicate field in request does not match to value in related field

50089

Envelope cannot be delegated

Delegation is forbidden for envelope

50090

Delegate cannot cancel the delegation

Only initiator of the delegation can cancel it

50091

Delegation not found or Initiator role is completed

Please check the delegation role

50092

Delegation or envelope is already completed

No further actions allowed

50093

Recipient field must be UUID or email

Please check the ‘recipient’ field format

50094

Search by field parameters has wrong format

Search by field parameters has wrong format

50095

Only sender can send notification

This user cannot send email notifications. Only sender can notify still uncompleted roles

50096

No envelopes to notify

Notifications have already been sent for envelopes

50097

Document does not have printable version

Only PDF, DOC, DOCX can have printable version

50098

Only completed envelopes can be shared by email

Please send only completed envelope UUIDs

50099

Only {0} envelopes are allowed for sharing

Please decrease number of envelopes

50100

Some columns cannot be deleted or hidden

Some columns have to be visible

50101

File ‘’{0}’’ cannot be edited because it already has digital signatures

Please choose another file

50102

File ‘’{0}’’ is encrypted

Please choose another file

50103

No column ‘’{0}’’ to sort

Wrong sortField

DICTIONARY

60001

Dictionary {0} not found

Dictionary with entered UUID was not found. Please check correctness of the entered data

60002

Dictionary name length exceeded limit

Dictionary name length is higher than maximum allowed. Limit is 128 symbols.

60003

Dictionary description length exceeded limit

Dictionary description length is higher than maximum allowed. Limit is 256 symbols.

60004

Dictionary name cannot be empty

Dictionary name is required and cannot be empty. Please set dictionary name

60005

Dictionary column not found

Dictionary column with entered UUID was not found in this dictionary

60006

Empty column UUID

Column UUID is required parameter for this request. Please enter column UUID to create valid request

60007

Dictionary column value not found

Dictionary column value with UUID in request is not found in the database. Please check correctness of your request

60008

Dictionary record {0} not found

Dictionary record with entered UUID was not found in this dictionary

60009

Dictionary {0} archived

Dictionary with entered UUID has been archived

60010

Column value does not match

Value in the dictionary column and in the data of request you send does not match. Please check value in the dictionary.

60011

Empty custom value not allowed

Custom value cannot be empty for dictionary field. Please choose and send value from the dictionary or send your custom value.

60012

Column UUID is not set

Dictionary field on the template doesn’t have column UUID of the dictionary. Please update template and clarify column UUID for dictionary field or remove dictionary field

60013

Dictionary UUID is not set

Dictionary field on the template doesn’t have dictionary UUID. Please update template and clarify dictionary UUID for dictionary field or remove dictionary field

60014

Dictionary must be locked for processing

Dictionary is locked for the updating. It cannot be updated at this time. Dictionary updating can take some time.

60015

Expected {0} values in each row, but got {1}

Quantity of the columns and rows are different in the document you’ve tried to upload, please check your file for validity.

60016

Dictionary record should contain column values

Dictionary record doesn’t contain column value in request. Please check your request, compare with documentation and send again

60017

Cannot change dictionary access to official

Dictionary access level cannot be changed to the official access level. Only system user can change access level to official

60018

This file format is not supported

Entered file format is not supported yes. Supported file formats: CSV, XLS

60019

Dictionary is locked

Dictionary is locked for updating. Updating can take some time. During updating process dictionary cannot be changed

60020

Column name cannot be empty

Column name is required and cannot be empty. Please set column name

60021

Column name length exceeded limit

Column name length is higher than maximum allowed. Limit is 64 symbols.

60022

Column order should be >= 0

Column order cannot be less or equal 0. Please enter positive value of the order

60023

Column value length exceeded limit

Record value length is higher than maximum allowed. Limit is 256 symbols.

60024

Empty dictionary UUID

Required dictionary UUID parameter if empty in request. Please enter valid dictionary UUID

60025

Dictionary record not found by value ‘{0}’ in column {1}

There is no record with such value in dictionary

60026

Cannot delete last column

Dictionary should have at least one column. Last column cannot be deleted from the dictionary.

60027

No access to dictionary

No access to dictionary

60028

Filter operation unknown

Filter operation unknown

60029

Filter value is null

Filter operation unknown

60030

Export task do not match

Dictionary export task don’t match

60031

Dictionary column width must be greater or equal to 140

Dictionary column width must be greater or equal to 140

INTEGRATION

80001

Integration rule {0} deleted

Integration rule with entered UUID has been deleted

80002

Integration rule {0} not found

Integration rule with entered UUID has was found or not exists

80003

Integration not found for mailbox {0}

Integration configuration was not found for entered mailbox UUID

80004

Name pattern generates empty filename

We cannot generate a file name

80005

templateUuid does not match versionUuid

Template UUID does not match template version UUID. Please compare template and version UUIDs

80006

Protocol {0} not supported

Entered protocol has not supported yet. Supported protocols: SFTP, FTPS, AS2, SOAP

80007

Matching pattern source is required

Matching pattern source is required in this request

80008

Template UUID is required

Template UUID is required in this request

80009

Version UUID is required

Template version UUID is required in this request

80010

Conversion rule is required

Conversion rule is required in this request

80011

Naming pattern rule is required

Naming pattern rule is required in this request

80012

Source is required

Source is required in this request

PERMISSIONS

90002

You do not have enough privilege for account {0}

User does not have enough permissions to do this action. Please ask your system administrator to give permissions

90003

You do not have enough privilege for mailbox {0}

User does not have enough permissions to do this action. Please ask your system administrator to give permissions

90004

Guest user has no access to any mailbox

User does not have access to any mailbox. Please add access to any mailbox or login by user who has accesses

90005

Cannot do with system account

User does not have enough privileges to modify system data

90006

Cannot do with system mailbox

User does not have enough privileges to modify system data

90007

Mailbox has no access to label

Mailbox does not have access to the label

90008

No access to dictionary {0}

Dictionary is inaccessible for you. Ask dictionary owner to update access level

90009

No access to template {0}

Template is inaccessible for you. Ask template owner to update access level

90010

No access to parent category

Parent category is inaccessible for you. Ask category owner to update access level

90011

No access to category

Category is inaccessible for you. Ask category owner to update access level

90012

No access to notification

Notification is inaccessible for you

90013

No access to mailbox {0}

User does not have access to this mailbox. Ask your system administrator to give permissions

90014

No access to mailbox {0}. Missed permissions: {1}

User does not have access particular functionality of this mailbox. Ask your system administrator to give permissions. Missed permissions you can find in the error message

90015

No access to envelope {0}

User does not have access to this envelope. Only users who included to the processing flow can watch envelopes

90017

Envelope role forbidden to change data

Envelope role cannot change data in the envelope. If you want to change data in the envelope set respective role on the template

90018

No access to account {0}

User does not have access to this account. Ask your system administrator to give permissions

90019

Mailbox header does not match to mailbox UUID

Please check that entity belongs to current mailbox

90022

No access to import task

User does not have access to the import task

90026

No access to attachment

Attachment is inaccessible for you

90030

Cannot revoke last owner

You cannot revoke last owner of the entity

90031

Not a scenario owner

User is not a scenario owner

90032

No access to scenario

No read access to scenario

90033

Only the author is allowed to change the comment

No write access to comment message

SCENARIOS

100001

Scenario name cannot be empty

Scenario name cannot be empty or NULL

100002

Scenario description cannot be empty

Scenario description cannot be empty or NULL

100003

Scenario access level cannot be empty

Scenario access level cannot be empty or NULL. Access can be fourth types: mailbox, account, pub and official

100004

ID cannot be empty

Scenario step ID cannot be empty or NULL

100005

Scenario step name cannot be empty

Scenario step name cannot be empty or NULL

100006

Scenario step XSLT map cannot be empty

Scenario step XSLT map cannot be empty or NULL

100007

Steps is required

Scenario should have at least 1 step

100008

Scenario step template UUID cannot be empty

Scenario template uuid should not be empty

100009

Scenario step template version cannot be empty

Scenario template version should not be empty

100010

Save failed

Scenario save failed

100011

Scenario {0} not found

Scenario not found

100012

Scenario {0} deleted

Scenario deleted

100013

Cannot create or update scenario access to official

Scenario access level cannot be changed to the official access level. Only system user can change access level to official

100014

Step {0} not available at this stage

Step not available at this stage

100015

First step cannot have source template

First step cannot have source template

100016

Step destination cannot be empty

First step cannot have source template

100017

Step {0} source cannot be empty

Step source cannot be empty

100018

Step {0} destination does not match

Step destination do not match with result

100019

Duplicated step ID {0}

Duplicated step id

100020

Step {0} source does not match with any previous destination

Please check the order of steps

100021

Scenario name length cannot be more than 256

Scenario name cannot be more than 256

100022

Scenario description length cannot be more than 256

Scenario description cannot be more than 256

100023

Scenario step ID length cannot be more than 256

Scenario step id length cannot be more than 256

100024

Scenario step name length cannot be more than 256

Scenario step name length cannot be more than 256

100025

Scenario condition cannot be applied

Scenario condition is wrong, please check XSLT mapping

EXTERNAL LINKS

110001

Link name cannot be empty

Link name is required and cannot be empty. Please set link name

110002

Link name length exceeded maximum size

Link name size is higher than maximum allowed. Limit is 255 symbols.

110003

Link url cannot be empty

Link url cannot be empty

110004

Link order should be positive or zero

Link order should be positive or zero

110005

Link access level cannot be public

Link access level cannot be public

110006

Mailbox UUID required when link access level is mailbox

Mailbox UUID required when link access level is mailbox

110007

Link {0} not found

Link not found by UUID

110008

Link {0} for another account

Link does not belong to this account.

110009

Link has invalid URL

Link has invalid URL. Please fix

110010

Cannot use official link access

Cannot use official link access

BILLING

120001

Tariff {0} was not found in billing system

Tariff not found for the account

120002

Cannot change billing plan so often

You cannot change billing plan so often. Please try next day

120003

You have reached the limit, consider upgrading your plan

You have reached the limit, consider upgrading your plan

120004

You have reached the limit ({0}), consider upgrading your plan

You have reached the limit, consider upgrading your plan

120005

The action is not available in your billing plan. You may want to consider upgrading

You have reached the limit, consider upgrading your plan

120006

This billing plan cannot be selected. Limit ‘{0}’ is exceeded. The count is {1} in your account but must be no more than {2}

Select another tariff or modify your account